Terms and Conditions
1. Access
You are provided with access to this website free of charge and for your personal use and in accordance with these Terms and Conditions. Any orders placed by you are placed strictly in accordance with these Terms and Conditions.
2. Amendments
We reserve the right to update or amend these Terms and Conditions when required, without prior notice. Any amendments will immediately apply to the use of the site.
3. Copyright & Intellectual Property
The contents of Natural Health Harmony Group Ltd website is protected by copyright laws, trade-marks, database and other intellectual property rights. You may retrieve and display the contents of the site on a computer screen but are not permitted to store the information on any server or other storage device connected to a network. You may print a copy of the content for your personal or non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy distribute or use this information or content for commercial purposes without the written consent of Natural Health Harmony Group Ltd.
4. Delivery
We will arrange for delivery of the products you order to the address you specify in the check-out procedure. Please note the address you specify should be the registered card address. If you require a separate delivery address please contact our customer service team on 0203 022 1039. The method used to deliver your order varies depending on the delivery address. please allow up to 5 working days for the order to be delivered (although much quicker deliveries usually take place) for all international deliveries, please allow up to 10 days for delivery.
5. Disclaimer
The information provided on this website is not intended to diagnose, cure or replace medical or specialist advice. If you are currently taking prescription medication and intend to also take nutritional or plant based supplements, you must first check with your G.P. or a specialist health practitioner that the combination of your prescription medication and supplements or natural remedies are suitable. Natural Health Harmony Group Ltd are able to supply you with any relevant product information that you may wish to receive in order to discuss with your medical or health professional. We have tried to ensure that the information provided on this website is accurate and in accordance with British and international Law. However we make no representation and give no warranty of any kind in respect of the information. We do not accept liability for any loss (direct, indirect, or consequential) which may arise from reliance on information contained in the website or in respect of any error or omission.
6. Order Cancellations
If the products ordered weigh in excess of 10kg we deem the right to request extra payment via credit or debit card for the excess delivery charges or will cancel the order and refund your card. You may cancel your order by contacting our customer service department on 0208 022 1039 or via email (info@naturalhealthharmony.com). If you cancel your order after we have dispatched the products you must return the products, unopened and in their complete packaging. The products must be returned at your own expense. Your order will not be refunded until the items have been received by us. To ensure we receive delivery we recommend that you use a Recorded or Special Delivery Service. You cannot cancel your order or demand a refund once you have opened the product containers or packaging, or if you have used the product. However your statutory rights concerning the quality of those products are not affected.
7. Payment
The price of the products will be the price quoted on the website at the time we accept your order. The price will include any applicable Value Added Tax (VAT) but will not include the cost of delivery (where applicable). In addition to the price you will have to pay our delivery charges as quoted on the website at the time we accept your order - unless you qualify for FREE Delivery (when spending over the required amount). The price of these charges varies depending on the cost of your order and if delivery is to a UK or non-UK address. Payment on this website can be made by credit or debit card. Our payment facility operates on a secure network.
8. Products by Internet
You may order products from this website by submitting a completed order form through the checkout process. Acceptance and the completion of the contract between you and us will take place on dispatch of your products; unless we have notified you that we do not accept the order or you have cancelled it.
9. Promotional Offers
Certain promotional offers may only be available for a limited period and while stocks last. If your order is received after the offer period, or if the goods are no longer available under that particular offer we will notify you before we dispatch the goods. Refunds for goods purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.
10. Satisfaction Guarantee
If you are not completely satisfied with any of the products that you have purchased from Natual Health Harmony Group Ltd you must return the item(s) (see contact us) and inform us in writing of your reasons for not being satisfied with the product. We will replace any items damaged upon delivery buy may request that the damaged items be returned to us before issuing the replacement. You must inform us within 14 days of receiving your order if any of the items are damaged. You may also be asked to complete a Lost Parcel or Damaged Items declaration form before a replacement can be issued. Natural Health Harmony Group Ltd welcomes your comments and suggestions on our service as we aim to provide our customers with the best possible service at all times. If you have any comments or suggestions please put them in the ‘comments’ section in the ‘contact us’ page.
11. Notification of claims
If there are any shortages or any other discrepancies with your order/delivery, you must notify us within 4 working days after the delivery date. We will not be liable for any loss or damage if you fail to do this.
12. Security & Privacy
We respect your privacy and operate a fully secure website. Your personal details are treated as confidential and records of your payment details are deleted and securely disposed of after debiting your payment. Any information you provide is treated as strictly confidential and will not be passed to any third party without your prior agreement and consent. We do not share or sell our customer database to any third party.
13. Trade Enquiries
For trade enquiries regarding any of our products, kindly email info@naturalhealthharmony.com and state your request. Natural Health Harmony Group Ltd requires full payment on requested items regardless of the size of the order. Trade enquires are set at a minimum of £150.